Effective date: 29 January 2025
This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights as a traveller or website visitor.
Who we are & Scope
KenyaOnABudgetSafaris (“we”, “us”, “our”) is a UK-registered tour operator, also registered in Kenya as Maruszak on a Budget Safaris Ltd. We act as the data controller for any personal information collected through our website, inquiry forms, bookings, or direct communications.
Contact: info@kenyaonabudgetsafaris.co.uk
This policy applies to visitors, prospects, and customers who use our website(s), forms, chat links, or booking systems.
Data We Collect
We may collect the following types of information:
- Contact details: name, email, phone/WhatsApp.
- Trip information: dates, group size, nationality/residency, budget tier, preferences, special requests.
- Identification details (if required): passport names, nationality, and date of birth for park permits, airline tickets, or transfers.
- Payment details: processed securely through Stripe, M-Pesa, or bank transfer (we never store full card numbers).
- Communications: emails, WhatsApp messages, calls, forms.
- Website & analytics data: IP address, device/browser info, pages viewed, referral source.
- Marketing preferences: your opt-in/opt-out choices.
How We Use Your Data
We use personal data to:
- Respond to inquiries and prepare itineraries.
- Confirm and operate bookings with lodges, airlines, parks, and guides.
- Process payments and issue invoices.
- Provide customer support and trip updates.
- Comply with legal requirements (e.g., permits, accounting).
- Improve our website and services through analytics.
- Send marketing (only if you have opted in).
We always process data lawfully, either to fulfil a contract, meet legal obligations, or with your consent.
Who we share your data with
We only share data when necessary, including with:
- Lodges, hotels, activity providers, and transport companies to deliver your trip.
- Payment processors (Stripe, Safaricom M-Pesa, our business bank).
- Service tools we use for operations (Google Workspace, WhatsApp, email).
- Analytics tools (Google Analytics, Search Console).
- Regulators or law enforcement, if required by law.
We do not sell your personal data.
Data Retention
- Inquiry data: up to 24 months if no booking is made.
- Booking, itinerary, and invoicing records: 6–7 years (for legal/accounting).
- Messaging and support: as long as needed to support your trip.
- Analytics: stored according to tool defaults (usually anonymised).
We delete or anonymize data when no longer needed.
Security
We apply reasonable security measures such as role-based access, multi-factor authentication, and secure payment systems. No method is 100% risk-free, but we actively minimize risks.
Your Privacy Rights
Under UK/EU GDPR, you may have the right to:
- Access your data.
- Correct inaccurate details.
- Request deletion (where possible).
- Restrict or object to processing.
- Receive a copy of data you provided (data portability).
- Withdraw consent at any time.
- File a complaint with the UK Information Commissioner’s Office (ICO).
To exercise your rights, email: info@kenyaonabudgetsafaris.co.uk
Cookies & Tracking
Our website uses necessary cookies to function, plus analytics cookies (e.g., Google Analytics) to improve performance. You can manage cookies through your browser settings. Some embedded maps or videos may also use cookies.
Marketing Choices
We only send marketing messages if you’ve opted in. You can unsubscribe at any time via the link provided or by emailing us.
Children
We do not knowingly collect children’s data directly. If minor details are required (e.g., for permits), they must be provided by a parent or guardian.
Updates to This Policy
We may update this policy from time to time. The “Effective Date” above will always show the latest version.
Contact Us
For privacy matters:
Email: info@kenyaonabudgetsafaris.co.uk
Subject line: “Privacy Request”
For general trip inquiries, please use our Contact Page.