FAQ's

 You can book directly with us via email, WhatsApp, or our website inquiry form. Once you confirm your itinerary, we’ll send you an invoice and payment instructions.

Stripe (credit/debit cards), Safaricom M-Pesa, and direct bank transfer.

Yes. A deposit is required to secure services. The balance must be cleared before the start of your trip or as specified in your itinerary/invoice.

We accept Kenyan Shillings (KES) and British Pounds (GBP). For international clients, we can quote in USD or EUR on request.

This means the price is calculated per person when two or more guests share one room.

• 60+ days before travel → 80% refund
• 30–59 days before travel → 50% refund
• Less than 30 days before travel → non-refundable
• No-shows → non-refundable

Yes. Flights, park entry fees, and special permits are usually non-refundable once booked.

Approved refunds are processed within 14 business days, back to your original payment method.

Most travellers require an electronic travel authorisation (eTA). https://etakenya.go.ke/
Please check the official Kenyan government website before travelling.

Yes, we can arrange private airport pick-up and drop-off in Nairobi, Mombasa, or other cities.

Yes. We provide options for self-drive vehicles or chauffeured safaris with experienced guides.

The Standard Gauge Railway (SGR) connects Nairobi and Mombasa. It’s a safe, scenic, and affordable alternative to flying or driving.

Options range from budget hostels and homestays to midrange safari lodges and luxury private camps.

Yes. Even in our budget options, we prioritise private bathrooms for guest comfort.

This depends on your package. Many lodges include breakfast and dinner. We’ll confirm meal plans in your itinerary.

Early morning game drives (best for big cats), midday rest at the lodge, and late afternoon drives until sunset.

Grevy’s zebra, reticulated giraffe, Somali ostrich, gerenuk, and beisa oryx rare species found mainly in Samburu.

Yes. Options include Maasai village tours, coffee farm visits, and community-based tourism experiences.

Absolutely. You’ll be with trained guides, and we follow park regulations to ensure safety.

Yellow fever vaccination is often required, and malaria prophylaxis is recommended. Check with your doctor before travel.

Yes. We require all guests to have comprehensive travel insurance covering health, accidents, and cancellations.

Yes. Please inform us in advance (e.g., diabetic-friendly meals, vegetarian, halal).

Kenya is safe in tourist areas. We always advise guests to follow local guidelines and use trusted drivers and guides.

Yes. Itineraries are guides and may change due to weather, road conditions, or park rules. Flexibility is part of the safari experience

Please raise it immediately with our team so we can resolve it on the spot. Formal complaints can also be submitted within 14 days of returning home.

No. Your personal information is handled according to our Privacy Policy and never sold.

We provide insider rates, transparent pricing, and 24/7 support. Our admin fee is small and built into your package you’ll never overpay.

“Pax” is travel industry shorthand for “passengers” or “people.”

Yes. We customise itineraries to suit families including toddler friendly stops and flexible driving schedules.

Yes! We can create a blueprint for you, connect you to direct supplier rates, and you handle the bookings yourself.

Yes, but under strict agreements that protect our brand. Content plans must be approved, and offensive conduct or derogatory comments are not